Decipher operates managed IT services and application operations across the entire Delhi NCR region. Delhi, Gurugram, Noida, Greater Noida, Ghaziabad, and Faridabad. Two Haryana offices (head office at Sushant Lok Sector 57, Gurugram and a second office at Arya Nagar, Palwal) mean same-timezone on-call, on-site visits when critical infrastructure needs hands-on attention, and a team that understands Indian data centres, DLT compliance, and CDN routing for the subcontinent.
A managed services provider based in the same city and timezone as your business responds differently to incidents than a distributed team in a different continent. Local ops means the ops engineer answering your P1 alert already had chai this morning, is on your Slack, and can drive to your Cyber City office within 45 minutes if the database corruption needs eyes on the physical hardware.
On-site visits, in-person kickoff meetings, and physical infrastructure support available across:
We also operate for clients across India (Mumbai, Bangalore, Chennai, Pune) and internationally (USA, UAE) where remote-only engagement works well.
Every service below is delivered as a monthly retainer with clear SLAs, monthly reports, and named engineers. Click through to see the full service page.
Tell us your current stack, top pain areas, and where your team sits. We come back with an audit scope in 48 hours and, if you are in NCR, we can meet in person at your Cyber City, Golf Course Road, Noida, or Faridabad office.
Book Free 15-min CallPricing scales with system complexity. The ranges below are typical for mid-market Indian businesses. Enterprise scope is quoted separately after a discovery call.
Pricing scales with system complexity. Above ranges are typical for mid-market Indian businesses. Custom scope quoted on discovery call.
Four sector clusters where we have deep operational experience across the Delhi NCR region.
Online stores, marketplaces, payment integration, checkout uptime, festive traffic surges, ShipRocket and Delhivery ops for NCR-based D2C brands.
Multi-tenant reliability, API rate-limit ops, SSO integration, security patching, and enterprise SLA compliance for NCR-based B2B SaaS platforms.
NBFC portals, lending platforms, KYC/AML integrations, transaction reconciliation systems, and audit-log compliance for RBI-regulated entities.
News portals, digital publications, CMS uptime, ad-stack reliability, Core Web Vitals maintenance. Serving publishers across the NCR media belt.
Managed IT services are a trust business. Before you hand over root access to your production infrastructure, you deserve to know exactly who is on the other side of the SSH session. Here is what backs our name.
Our Gurugram head office at 295, Block C, Sushant Lok III, Sector 57 has been operational since 2013. Our Palwal office at 66, Arya Nagar handles a large chunk of our overnight ops rotation. And for international clients, we operate a presence in Frisco, Texas that covers North American business hours.
Quality management system audited annually. Process compliance documented in every MSA.
Founded 2013. Gurugram head office continuously operational. Average client tenure over 4 years.
Live production applications, servers, and platforms actively monitored and maintained by our ops pods.
For international clients needing US business-hours coverage or contractual US-entity engagement.
Gurugram (Sushant Lok Sector 57) as head office. Palwal (Arya Nagar) as secondary operations centre.
Book a 15-minute call or ask for an on-site audit meeting at our Sushant Lok office. Either way, you get a real ops engineer on the call, not a sales rep.