Agents that actually take actions. Book appointments on WhatsApp and IVR, run patient intake, verify TPA eligibility, chase follow-ups, deliver lab reports, and coordinate OT calendars. Integrated with your HIS, ABDM, and TPA portals. DPDP Act 2023 aligned, HIPAA-ready for US clients.
Chatbots answer questions. Agents finish jobs. An appointment agent talks to a patient on WhatsApp, checks the doctor's calendar in your HIS, holds a slot, sends reminders, and reschedules on request. A TPA verification agent logs into the insurer portal, checks eligibility, and drafts the pre-auth request while your reception handles the queue in front of them.
These are the boring, high-volume tasks that eat hospital operations budgets and burn out front-desk staff. Well-scoped agents take them off the plate. Your team then handles the exceptions and the human moments that actually need a human.
Our approach is deliberately narrow. Each agent owns one workflow end to end. We do not ship one giant do-everything bot. That pattern breaks in healthcare because a booking mistake and a lab report mistake need very different guardrails, escalation paths, and audit logs. Small, well-tested agents with clear tool boundaries are easier for your IT team to review, easier to sign off in an NABH or ISO audit, and easier to retire or replace when a workflow changes.
Agents are only as useful as the systems they can touch. We integrate with your HIS (Insta, MediXcel, HealthPlix, Practo, Bahmni, Attune, Suvarna, custom) via REST APIs, HL7 v2, FHIR R4, or direct database adapters where APIs are missing. That is what lets an appointment agent hold a real slot, and a TPA agent draft against a real policy.
Every patient-facing agent starts with a DPDP consent notice. Every tool call the agent makes is logged with timestamp, inputs, outputs, and the model version that made the decision. High-risk actions (sending clinical information, drafting insurance letters) always route through a human reviewer before they go out.
Indian patients live on WhatsApp and pick up phone calls. Web widgets alone leave half your patient base unserved. We deploy every agent on WhatsApp Business API and IVR fallback by default, with SMS as a resilient backup for reminders and OTPs via our BookMySMS platform.
Patients switch between Hindi, English, Marathi, Tamil, Bengali, Telugu, Kannada, Malayalam, and Gujarati mid-conversation. Our agents handle that natively, including code-mixed Hinglish which trips up most off-the-shelf platforms. Medical terminology glossaries maintained per language to keep instructions accurate.
Handles booking on WhatsApp and IVR. Checks live doctor availability in your HIS, holds a slot, sends 24-hour and 2-hour reminders, and handles reschedules or cancellations in-conversation. Human handoff on complex cases.
30-50% no-show reductionBefore the visit, the agent collects symptoms, ID, and insurance details, then routes the patient to the correct specialty. Symptoms are captured verbatim and passed to a clinician for review. Non-diagnostic by design.
Ready before patient arrivesLogs into major TPA and insurer portals (Star Health, HDFC Ergo, ICICI Lombard, Bajaj Allianz, Medi Assist, FHPL, Vidal Health, Paramount), checks eligibility, pulls policy details, and drafts pre-auth requests for reception to review and send.
2-3x faster pre-auth turnaroundAfter discharge or a consultation, the agent nudges patients on medication timing, next visit date, and pending lab tests. Escalates flagged responses to a care coordinator. Reduces drop-off across chronic care and post-op paths.
Adherence lift 25-45%When results land in your LIS, the agent sends the PDF via WhatsApp or email with a plain-language summary for common panels (CBC, LFT, KFT, thyroid, lipid). Any out-of-range value routes to the doctor for review before the message goes out.
10x faster report deliveryValidates recurring prescriptions against the last doctor visit, checks refill eligibility, and coordinates with your in-house or partner pharmacy. Handles chronic conditions where refills are routine and predictable.
Fewer refill calls to receptionRuns a short survey post-discharge or post-consultation. Escalates negative sentiment to management within minutes. Requests a Google review from patients who reported a positive experience. Protects your online reputation.
10x survey response vs emailMulti-doctor and multi-room coordination for OTs and procedures. Handles anaesthetist availability, pre-op checks, room turnover time, and equipment prep windows. Rebooks intelligently when a slot opens up.
Higher OT utilisation15-min call. Tell us your HIS, patient volume, and the one workflow costing you the most staff time. We come back with a pilot scope and fixed price in 48 hours.
Book Free 15-min CallWe are not going to name specific hospitals here for privacy reasons, but we can share defensible ranges from live deployments across clinic chains, diagnostics operators, and healthtech startups.
Decipher also runs BookMySMS, a DLT-compliant bulk communications platform used by clinics and hospitals across India for OTPs, appointment reminders, and lab report links. So the messaging layer under our healthcare agents is battle-tested at volume, not a new integration we cobbled together.
On a discovery call we can walk through anonymised metrics from a comparable facility. Redacted sample logs are available under NDA.
The team behind these builds mixes healthcare operations experience with production LLM engineering. That combination matters. A generalist AI shop will build you an appointment agent that works in a demo and falls apart the first time a patient asks a question in Hinglish or wants to book for their mother on a different phone number. We design for those edge cases from day one because that is what actually happens in an Indian clinic reception.
HIS review, workflow mapping, DPDP and ABDM scoping. Written feasibility with target agent list and expected ROI.
One agent live on WhatsApp with HIS sync. Usually appointment or intake. Your team tests it on real patients before wider rollout.
3-5 coordinated agents, orchestration layer, TPA integrations, ABDM hookup, on-prem or private cloud, audit logs, security review.
Model costs, prompt tuning, integration monitoring, DPDP audit logs, escalation queue triage, monthly performance review.
Book a 15-min call. Tell us your HIS, patient volume, and the one workflow costing you the most staff time. We come back with a pilot scope and fixed price in 48 hours.