Operational ownership for SaaS products that are already live
Building a SaaS product is hard.
Keeping it stable, secure, and reliable every day is harder.
Once customers start paying, expectations change. Downtime, slow performance, failed logins, or broken notifications directly affect trust and churn.
At Decipher, we work with SaaS and product companies that already have a live product and need a reliable operations partner to manage the system behind the scenes.
What SaaS Operations Really Mean
SaaS operations are not just about hosting or fixing bugs.
They include:
- Keeping the application stable under real user load
- Managing infrastructure, uptime, and scaling
- Ensuring authentication, OTPs, and notifications work reliably
- Handling ongoing fixes and controlled improvements
- Reducing operational risk as the product grows
This is long-term responsibility, not short-term development work.
Who This Service Is For
This service is a good fit if you are a SaaS or product company that:
- Has a live, customer-facing product
- Already has paying users or active usage
- Depends on uptime, performance, and reliability
- Uses SMS, email, or notifications for user workflows
- Wants predictable operations instead of constant firefighting
If your product is still at idea or MVP stage, this is not the right fit.
What We Manage for SaaS & Product Companies
We don’t just build systems and walk away. We take ongoing responsibility for keeping them stable, secure, and operational.
Application Stability & Maintenance
We handle ongoing maintenance of production applications,bug fixes, performance tuning, dependency updates, and issue resolution without disrupting users.
Infrastructure & Uptime Management
We manage cloud servers, hosting, monitoring, backups, scaling coordination, and incident handling for live SaaS environments.
Authentication & Messaging Systems
We manage OTPs, login notifications, system alerts, and transactional messaging to ensure users can access and trust your product.
Controlled Product Enhancements
We support planned improvements and technical changes within defined monthly limits, aligned with your product roadmap.
Security & Continuity
We manage access control, backups, monitoring, and recovery planning to reduce downtime and data-loss risk.
How We Work with SaaS Companies
Step 01
Product & Infrastructure Review We review your application architecture, infrastructure, messaging workflows, and operational risks.
Step 02
Define Scope & Responsibility We clearly define what we will manage and how operational ownership is structured.
Step 03
Monthly Retainer Model All services are delivered on a prepaid monthly retainer, covering operations, monitoring, and agreed technical support.
Step 04
Ongoing Operations We manage day-to-day operations so your internal team can focus on product development and growth.
Why SaaS Companies Choose Decipher
- We understand live production systems, not just development
- We work as an extension of your product team
- We combine application, infrastructure, and messaging operations
- We focus on stability, not constant change
- We operate on retainers, not ad-hoc fixes
Our goal is simple:
your product should remain reliable as users and expectations grow.
Types of Product Companies We Support
- B2B SaaS platforms
- Subscription-based products
- Internal business applications
- API-driven platforms
- Customer-facing dashboards and portals
The product may differ.
The operational discipline stays the same.
Industries We Support
Our operations model works best for businesses that rely on technology every day.
Request a SaaS System Audit
If your SaaS product is live and needs reliable long-term operational ownership, we can review your system and suggest a stable operations model.
- jposwal
- +91-9911 202099
- info[at]decipherconsultancy.in
Head Office
Gurugram
295, Block C, Sushant Lok III,
Sector 57, Gurugram,
Haryana- 122003
Branch 01
Palwal
66, Arya Nagar, Palwal,
Haryana- 121102
Branch 02
USA
13919, Berryfield Ln,
Frisco, Texas 75035,
USA
