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Industry: Banking, NBFC, Insurance & Wealth

AI Agents for Finance & BFSI

Agents that draft KYC reviews, prepare credit summaries, nudge collections inside RBI guidelines, triage insurance claims and watch for regulator circulars. Every regulated decision still ends with a human signature. Built by the team behind Dcomply, our compliance platform used across BFSI in India.

50-70%
KYC turnaround cut
30%
Collections lift
100%
Circular coverage
Human
In-loop on regulated calls
The BFSI Ops Problem

Regulated ops are expensive, slow, and everyone is short-staffed.

Every loan file needs a credit officer to read bank statements, ITR and GST returns and write a summary. Every KYC re-verification cycle needs an ops analyst to chase documents, run OCR and check watchlists. Every RBI or SEBI circular that drops on a Friday evening needs a compliance analyst to read 40 pages by Monday and figure out what changed for you.

None of these decisions should be made by a machine alone. All of them can be drafted, scored and pre-checked by an agent so the human spends 5 minutes approving instead of 45 minutes assembling. That is where AI agents earn their keep in BFSI. Not autonomy. More throughput per hour.

Proof of work

We run Dcomply, our own BFSI compliance platform

Dcomply is Decipher's regulatory compliance product. It ingests RBI, SEBI and IRDAI circulars, maps them to client obligations, and tracks filings across NBFCs, insurance intermediaries and lending fintechs. The agent patterns on this page are the same ones we ship inside Dcomply and for BFSI clients who want them embedded in their own core stack.

See Dcomply
Our Approach

Agents that plug into what you already run

We do not ask you to rip out Finacle or your PAS. Agents talk to your existing stack over documented APIs, produce drafts, and post back to the same systems your officers already work in.

Core Banking

Read and write against Finacle, Flexcube, TCS BaNCS and Oracle FLEXCUBE Universal Banking via their published integration layers. Agents post credit memos and KYC flags back to the officer queue.

Loan Origination & LMS

Nucleus FinnOne, HDB, Lentra, Cloudsquare, Newgen. Agents pull application data, produce underwriting drafts, and route to credit committee with a scored recommendation.

Insurance PAS

Policy admin systems from Majesco, DXC, InsureEdge and homegrown platforms. Agents draft endorsements, triage FNOL, and pre-fill grievance responses within IRDAI turnaround norms.

Custodians & Depositories

Read positions and transactions from CDSL, NSDL and custodian feeds. Agents draft monthly wealth summaries for RIAs and PMS managers, always countersigned by the advisor before it goes out.

Regulator Portals

Watchers for RBI, SEBI and IRDAI circular pages, FIU-IND advisories, and gazette notifications. When something drops that matches your business, the right compliance owner gets it in Slack or email within minutes.

KYC & Data Providers

Perfios, Karza, Setu, Finvu, Signzy, IDfy, Digio for bank statements, GST, ITR, PAN, Aadhaar offline KYC and the Account Aggregator framework. Agents orchestrate these calls with consent artefacts stored in the audit log.

Agent Patterns for BFSI

Eight agents we ship for banks, NBFCs and insurers

KYC & Re-KYC Agent

Chases documents from the customer over WhatsApp or email, runs OCR on PAN, Aadhaar (offline), passport and utility bills, cross-checks against RBI, OFAC and UN watchlists, and drafts flags for the compliance officer to approve or reject.

50-70% turnaround cut

Underwriting Assist Agent

Reads bank statements via Perfios or Karza, pulls GST and ITR summaries, computes DSCR, FOIR and bounce ratios, and writes a credit note with red flags highlighted. Credit officer reviews and approves. Final call is always human.

3-5x file throughput per officer

Collections Nudge Agent

Sends EMI reminders and post-due nudges across WhatsApp, SMS and voice, within RBI Fair Practices Code and the recovery agent guidelines. Never calls in restricted hours, honours opt-outs, escalates disputes to a human agent immediately.

Around 30% lift in on-time repayment

Claims Triage Agent (Insurance)

Categorises FNOL by product and severity, requests missing documents from the insured, and scores fraud signals against historical claim patterns. Prepares a triage packet for the claims officer with recommended next step.

Faster settlement, fewer repudiations

Policy Servicing Agent

Handles endorsements, renewal reminders, nominee updates and address changes over customer channels. Follows IRDAI-compliant flows for authentication and turnaround. Requests that need underwriter review are routed with full context.

Ops team frees up for exceptions

Compliance Monitoring Agent

The Dcomply pattern. Watches RBI, SEBI, IRDAI and FIU-IND for new circulars and advisories, maps them to your product lines and licences, and drafts a "what changed and what you need to do" note for the relevant compliance owner.

100% circular coverage

Portfolio Update Agent (Wealth)

Pulls custodian data for RIA and PMS clients, drafts a monthly portfolio summary in the client's preferred language, and stages it for the advisor to review and personalise before send-out. Stays within SEBI RIA advertising norms.

Advisor time back for real advice

Fraud & AML Monitoring Agent

Runs velocity checks, unusual-pattern flagging and typology matching across transaction feeds. Drafts Suspicious Transaction Reports and Suspicious Activity Reports for the Principal Officer to review before filing with FIU-IND.

Cleaner STR quality, less false positives

Want to see one of these running against your data?

15-min call. You tell us the workflow, the systems it touches and the compliance owner. We come back with a scoped pilot and fixed price in 48 hours.

Book Free 15-min Call
Tech Stack

What we build these agents with

Agent Frameworks

LangGraph for stateful workflows. CrewAI for multi-agent orchestration. Custom Python for tighter control on tool calls.

LLMs

Anthropic Claude and OpenAI GPT via zero-data-retention endpoints. Llama and Mistral on-prem. Sarvam for Indic language coverage.

OCR & Docs

AWS Textract, Azure Document Intelligence, Tesseract for on-prem, and LLM-based verification passes for signatures, tables and low-quality scans.

BFSI Data APIs

Perfios and Karza for bank statement analysis. Setu and Finvu for Account Aggregator. Signzy and IDfy for KYC. Dcomply APIs for circular and obligation data.

Watchlists & Screening

RBI caution list, OFAC SDN, UN sanctions, PEP databases via ComplyAdvantage or Refinitiv World-Check, plus FIU-IND advisories.

Audit & Observability

Immutable audit log to S3 Object Lock or WORM storage. Langfuse or Arize for LLM traces. Grafana dashboards for latency, cost and human-review rates.

Deployment

AWS Mumbai, Azure India, GCP Mumbai for cloud. Fully on-prem for tier-1 banks. Hybrid for banks that want retrieval on-prem and generation on managed LLMs.

Human Review Console

Purpose-built queue for reviewers. Every draft carries citations, confidence score, model version and prior similar cases. One click to approve, edit or reject.
In Production

Dcomply, our own BFSI compliance platform

Dcomply is not a demo. It is a running Decipher product used by compliance teams at NBFCs, insurance intermediaries and lending fintechs to track RBI, SEBI and IRDAI obligations. The agent patterns on this page are what we built for Dcomply first, then productised for clients.

Circular ingestion agent

Watches RBI, SEBI, IRDAI and FIU-IND. Reads new circulars, extracts effective dates and applicability tags, and pushes them into the obligation graph. Zero manual re-typing.

100% coverage since launch

Obligation mapping agent

For each new circular, matches it against the client's licence type, product mix and past obligations, and drafts a "what changed for you" summary that the compliance head signs off on.

Analyst hours per week saved

Filing calendar agent

Maintains the calendar of returns, ADF submissions and board-report items. Nudges owners before due dates, drafts filing packets from historical data, and flags gaps to the Principal Officer.

Zero missed filings in production
What clients see

Compliance teams stop being a bottleneck

The Head of Compliance at a mid-sized NBFC used to spend two days a week reading circulars and figuring out what applied. With the agents inside Dcomply, that dropped to a couple of hours of review on drafted notes. Same person, more head-space for the work that actually needs judgement. That is the pattern we bring into your stack.

Compliance and regulatory posture

  • RBI Cybersecurity Framework Controls for network, application, data, incident response and audit apply to every deployment we run for banks and NBFCs.
  • RBI IT Outsourcing Directions Documented service description, right-to-audit, sub-contracting disclosure, India data residency and a written exit plan on day one.
  • DPDP Act 2023 Purpose-bound processing, consent artefacts stored with every downstream agent action, data principal rights workflow, breach notification playbook.
  • RBI Account Aggregator & DEPA Scope-bound and time-bound consent honoured by the agent. It cannot request data outside the consent artefact.
  • IRDAI grievance & policyholder rules Servicing agents follow prescribed turnaround times and authentication norms. Repudiation drafts go to a licensed underwriter.
  • SEBI Investment Adviser Regulations Portfolio and advisory drafts stay within RIA advertising norms. Advisor countersigns before customer send-out.
  • RBI Fair Practices Code & Recovery Agent Guidelines Collection agents obey call windows, opt-outs, language and tone rules. Disputes escalate to human immediately.
  • FIU-IND obligations Fraud and AML agents draft STR and SAR for the Principal Officer. The Principal Officer files. Agent never files directly.
Process & Pricing

Phased build. Fixed pricing per phase.

Week 1
Discovery

Workflow deep-dive, systems inventory, compliance owner interview, written feasibility with risk map.

Free
Weeks 2-5
Pilot

One agent, one workflow, one integration. Runs against real historical files with human reviewers scoring output.

₹2-4 L
Weeks 6-14
Full Build

Multi-agent system, core integration, audit console, human review queue, penetration test, IS audit sign-off.

₹8-25 L
Ongoing
Managed Operations

Model API costs, prompt regression tests, circular feed, audit retention, quarterly regulator-facing evidence pack.

From ₹60k/mo
FAQ

Questions BFSI heads ask on the first call

Yes. We design agents against the RBI Cybersecurity Framework for Banks and the RBI Master Directions on outsourcing of IT services. That means documented service description, sub-contracting disclosure, right-to-audit clauses, data residency inside India, log retention as per regulator norms and a defined exit plan. For NBFCs we also cover the RBI IT Governance direction issued for NBFCs.

By default all customer PII and financial data stays inside India. Deployment options are (1) your own VPC on AWS Mumbai, Azure India or GCP Mumbai, (2) on-prem inside your data centre for tier-1 banks, (3) hybrid where retrieval and PII stay on-prem and only redacted prompts hit a zero-data-retention LLM endpoint. We help you map this to your DPDP Act 2023 record of processing.

Yes. Every agent action writes an immutable audit record with the input, the retrieved context, the prompt, the model version, the model output, the human reviewer (if any) and the final action. Auditors and internal risk teams get a read-only console. For RBI or SEBI inspections you can replay any decision from the last 7 years, matching your existing record retention policy.

For anything the regulator treats as a decision that affects a customer's rights or money, a human approves before the action goes out. That covers loan approval or rejection, KYC rejection, claim repudiation, SAR filing, and any customer communication that carries a regulatory consequence. The agent drafts, scores and routes. A licensed officer signs. This is not just good practice, it is how we keep you defensible under RBI Fair Practices Code and IRDAI grievance rules.

Three layers. First, retrieval is grounded on your own policies, circulars and product terms, and every response carries citations back to the source clause. Second, we run continuous regression tests on a golden set of scenarios that must produce the same answer across model versions. Third, output goes through a rules layer that hard-blocks known unsafe patterns (fabricated interest rates, invented policy numbers, unsupported claim decisions). If confidence drops below threshold, the agent hands off to a human.

Yes. For lending and wealth workflows we integrate with the RBI Account Aggregator ecosystem (Setu, Finvu, OneMoney) and honour the DEPA consent artefact. Data pull is scope-bound and time-bound per the consent. The agent cannot request data beyond what the consent allows. Audit records store the consent handle alongside every downstream action.

Pilot ₹2 to 4 lakh for one agent, one workflow, one integration, 3 to 4 weeks. Full multi-agent build ₹8 to 25 lakh depending on integrations, compliance scope and audit console requirements, 6 to 10 weeks. Managed operations from ₹60,000 per month covering model API costs, prompt regression, circular monitoring feed and audit retention. BFSI runs slightly higher than SaaS because of compliance review, penetration testing and audit trail work.

We are model-agnostic. In practice we use Anthropic Claude and OpenAI GPT via zero-data-retention endpoints for most drafting and reasoning, and open weights (Llama, Mistral, Sarvam for Indic languages) when the client needs full on-prem. For OCR heavy KYC we combine AWS Textract or Azure Document Intelligence with an LLM verification pass. Choice is a compliance and cost decision, not a religious one.
Explore More

Related BFSI capabilities

Give your regulated ops team back their week

Book a 15-min call. Tell us the workflow, the systems it touches and the compliance owner. We come back with a scoped pilot and fixed price in 48 hours.

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