Keeping e-commerce systems stable when every minute matters
In e-commerce, small technical issues turn into revenue loss very quickly.
A slow website.
A failed payment callback.
An OTP that doesn’t arrive.
A server crash during peak traffic.
Most e-commerce businesses don’t fail because of marketing.
They struggle because their systems can’t keep up with daily operations.
At Decipher, we take operational ownership of live e-commerce platforms so store owners can focus on sales, growth, and customers, not technical firefighting.
What Are E-commerce Operations?
E-commerce Operations covers everything required to keep an online store running smoothly after it goes live.
This includes:
- Maintaining the application and codebase
- Managing servers and infrastructure
- Ensuring payments, orders, and notifications work reliably
- Handling ongoing fixes and improvements
- Preventing downtime during peak traffic
This is not development-only work.
It’s continuous responsibility for a running business system.
Who This Service Is For
This service is designed for e-commerce businesses that:
- Have a live online store (custom, Shopify, WooCommerce, or platform-based)
- Process orders, payments, and customer data daily
- Depend on SMS, emails, and notifications for order updates
- Experience issues during sales, traffic spikes, or campaigns
- Want a reliable operations partner instead of juggling vendors
If your store is already live and generating revenue, this service is relevant.
What We Manage for E-commerce Businesses
We don’t just build systems and walk away. We take ongoing responsibility for keeping them stable, secure, and operational.
Application Maintenance & Performance
We manage ongoing maintenance of your e-commerce application, fixing bugs, improving performance, and keeping the system stable as traffic and orders increase.
Server & Infrastructure Management
We handle hosting, cloud servers, monitoring, backups, scaling coordination, and uptime management so your store stays online during high-traffic periods.
Payment & Order Flow Stability
We monitor and support payment integrations, order processing, and system workflows to reduce failed transactions and customer complaints.
Messaging & Notifications
We manage transactional SMS, OTPs, order confirmations, shipping alerts, and email notifications to ensure customers stay informed at every step.
Controlled Ongoing Improvements
We support planned enhancements and fixes within a defined monthly scope, without breaking live systems or delaying operations.
How E-commerce Operations Work with Decipher
Step 01
Store & System Review We review your e-commerce platform, hosting, integrations, messaging, and operational risks.
Step 02
Define Operational Scope We clearly define what we will manage, application, servers, messaging, and ongoing support.
Step 03
Monthly Retainer Model All services are provided on a prepaid monthly retainer, ensuring predictable operations and priority handling.
Step 04
Ongoing Ownership We actively manage the system so your internal team can focus on marketing, growth, and customer experience.
Why E-commerce Businesses Choose Decipher
- We understand live production systems, not just builds
- We manage operations, not just tasks
- We integrate application, server, and messaging under one owner
- We work on retainers, not last-minute fixes
- We design systems assuming traffic spikes and failures
Our goal is simple:
your store should stay online and functional when it matters most.
Platforms & Store Types We Support
- Custom-built e-commerce platforms
- WooCommerce and WordPress-based stores
- Shopify stores (with external integrations)
- B2B and order-driven commerce systems
The platform changes.
The operational responsibility stays the same.
Industries We Support
Our operations model works best for businesses that rely on technology every day.
Request an E-commerce System Audit
If your online store is already live and you need reliable, long-term operational ownership, we can review your setup and suggest a stable operations model.
- jposwal
- +91-9911 202099
- info[at]decipherconsultancy.in
Head Office
Gurugram
295, Block C, Sushant Lok III,
Sector 57, Gurugram,
Haryana- 122003
Branch 01
Palwal
66, Arya Nagar, Palwal,
Haryana- 121102
Branch 02
USA
13919, Berryfield Ln,
Frisco, Texas 75035,
USA
