In-app help bots that know your docs AND user context. Sales assistants that answer pricing + comparison questions on your marketing site. Enterprise onboarding walkthroughs. Built by the team that ships 6+ SaaS products of our own to production.
Your docs site has all the answers, but users skim past it and open a ticket. Your engineers spend 30 minutes writing what's already on page 4 of the guide. Your CSMs get stuck explaining the same integration flow across 15 enterprise accounts.
An in-app AI assistant that reads your docs, sees the user's current state, and can answer with citations back to the source page — that's what stops the same tickets from repeating. And unlike Intercom Fin or Zendesk AI, you pay a flat monthly cost instead of per-resolution fees.
Dcomply (compliance OS), Fluxeta (creator OS), VakeelSaathi (legal OS), RealZent (brokerage OS), SignupDesk (event registration), Dpublish (digital publishing) — all have in-app AI assistants running on the same RAG architecture we'll deploy for you.
See our productsSits in your product, knows your docs + the user's current state (page, feature, plan). Answers "how do I do X?" with steps specific to their setup, not generic.
40-60% ticket reductionOn your marketing site. Answers pricing tiers, feature comparisons, integration questions, ROI estimates. Books demo slots for qualified leads directly on your team calendar.
2-3x lift on landing-page conversionWalks new enterprise accounts through setup — SSO configuration, IAM setup, first integration, admin roles. Reduces onboarding time from weeks to days.
Faster time-to-valueFor API-first SaaS. Devs ask "how do I authenticate?" or "what's the rate limit for X endpoint?" — bot answers with code examples from your actual SDK docs.
Higher API adoptionYour CSMs and support team ask questions like "how does feature X handle multi-tenant?" — bot answers from internal engineering docs, past resolved tickets, and runbooks.
Faster CSM onboardingBring the same assistant into your customer's Slack workspace or Microsoft Teams. Enterprise customers love in-Slack help without leaving their flow.
Higher stickiness for enterprise15-min call — you tell us your docs stack, ticket volume, top pain areas. We come back with a working prototype scope + fixed price in 48 hours.
Book Free 15-min CallOff-the-shelf makes sense at low volume or when deeply committed to one platform. Custom wins on flexibility, cost at scale, and product depth.
| Capability | Intercom Fin / Zendesk AI | Custom Build (us) |
|---|---|---|
| Setup time | Days | 6-9 weeks |
| Pricing model | Per resolution ($0.99+) | Flat monthly |
| Break-even point | Best under 500 resolutions/mo | Best above 500-1000 resolutions/mo |
| Model choice / control | Vendor-locked | Any LLM (GPT / Claude / Llama) |
| Deployment options | Vendor cloud only | Your VPC, on-prem, or hybrid |
| In-app product-state awareness | Limited | Full (reads user context) |
| Multi-channel (Slack, WhatsApp, in-app) | Add-on cost | Included |
| Data privacy for enterprise | Vendor T&C | Full control (zero-data-retention, on-prem option) |
Rule of thumb: below ~500 monthly resolutions, Intercom Fin is cheaper. Above that, custom pays back in 4-8 months and gives you 3x the flexibility.
Look at your docs stack, ticket volume, support platform, top pain areas. Written feasibility.
Working bot on your docs + top 3 support flows. Your team tests it against real tickets from last month.
Full docs + in-app + sales + onboarding + admin panel + evals + deployment + monitoring.
Docs re-indexing on push, model costs, quality evals, cost monitoring, patches. Flat monthly, no per-resolution fees.
Book a 15-min call. Tell us your docs stack, ticket volume, top pain areas. We come back with prototype scope + fixed price in 48 hours.