DPDP deadline: May 2027 · 220 days left Get your business ready in 15 days, done for you Learn more →
Home / Terms & Conditions LEGAL FILE · LGL-02
LEGAL / TERMS & CONDITIONS

Terms & Conditions

Last updated: March 2026

1. Acceptance of Terms

By accessing or using the website https://decipherconsultancy.in (the "Website") or engaging any services provided by Decipher Consultancy Services ("Decipher", "we", "us", or "our"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our Website or services.

These terms constitute a legally binding agreement between you and Decipher Consultancy Services, governed by the laws of India.

2. About Decipher

Decipher Consultancy Services is a technology operations and AI solutions company registered in India. We provide managed application operations, server infrastructure management, AI/ML integration, generative AI solutions, security & continuity services, and related technology consulting.

3. Services

Decipher provides the following categories of services, subject to individual service agreements:

  • Managed Application Operations & Support
  • Server & Infrastructure Management
  • Messaging & Notification System Management
  • Security, Monitoring & Business Continuity
  • AI/ML Integration & Predictive Analytics
  • Generative AI & LLM Solutions
  • Agentic AI & Workflow Automation
  • Technology Consulting & Advisory

The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate Service Agreement or Statement of Work (SOW) executed between Decipher and the client. These Terms & Conditions apply in addition to any such service agreement.

4. Use of Website

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website. You may not:

  • Use the Website for any fraudulent, illegal, or unauthorised purpose
  • Attempt to gain unauthorised access to any part of the Website, server, or connected systems
  • Introduce viruses, malware, or any other harmful code
  • Scrape, copy, or reproduce any content from the Website without prior written consent
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity

5. Intellectual Property

All content on this Website — including text, graphics, logos, icons, images, software, designs, and the overall look and feel — is the property of Decipher Consultancy Services or its licensors and is protected under Indian copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from this Website without our prior written permission.

The "Decipher" name, logo, and all related marks are trademarks of Decipher Consultancy Services.

6. Client Obligations

When engaging our services, you agree to:

  • Provide accurate and complete information required for service delivery
  • Grant necessary access to systems, servers, and accounts as required for the agreed services
  • Maintain confidentiality of any shared credentials or access tokens
  • Make payments as per the agreed terms in the Service Agreement
  • Comply with applicable laws and regulations in connection with the use of our services

7. Payment Terms

  • Payment terms are defined in individual Service Agreements or invoices
  • All fees are in Indian Rupees (INR) unless otherwise specified
  • GST and other applicable taxes will be charged as per prevailing Indian tax laws
  • Payments can be made via bank transfer, UPI, or other methods agreed upon
  • We do not collect or store credit card details. If you encounter any form requesting credit card information on our behalf, please contact us immediately
  • Late payments may attract interest at 1.5% per month or the maximum rate permitted by law, whichever is lower

8. Confidentiality

Both parties agree to keep confidential all proprietary information, business data, system credentials, and any other sensitive information exchanged during the course of engagement. This obligation survives the termination of any service agreement for a period of 3 years.

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9. Data Protection & Privacy

We process personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. Our complete data handling practices, your rights as a Data Principal, and our obligations as a Data Fiduciary are described in our Privacy Policy.

Our designated Grievance Officer for all data protection matters is Mr. Subesh Kumar, reachable at info@decipherconsultancy.in.

By using our Website or services, you acknowledge that you have read and understood our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Decipher shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities
  • Our total aggregate liability for any claims arising from or related to our services shall not exceed the total fees paid by you to Decipher in the 12 months preceding the claim
  • We are not liable for any downtime, data loss, or service interruption caused by factors beyond our reasonable control (see Force Majeure)

11. Disclaimer of Warranties

The Website and its content are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding:

  • The accuracy, completeness, or reliability of any content on the Website
  • The uninterrupted or error-free operation of the Website
  • The suitability of our services for any particular purpose

Any advice, information, or content provided on this Website is for general informational purposes only and should not be construed as professional advice. For specific guidance, please engage our services directly.

12. Indemnification

You agree to indemnify and hold harmless Decipher Consultancy Services, its directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of:

  • Your breach of these Terms & Conditions
  • Your misuse of our services or Website
  • Any violation of applicable laws or third-party rights by you

13. Termination

We reserve the right to suspend or terminate your access to the Website or our services if you breach these Terms & Conditions. Service-specific termination clauses are governed by the respective Service Agreement.

Upon termination, all provisions of these terms that by their nature should survive (including intellectual property, confidentiality, limitation of liability, and indemnification) shall continue in effect.

14. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, government actions, wars, cyber attacks, power outages, internet disruptions, or acts of God.

15. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by and construed in accordance with the laws of India
  • Any disputes arising from these terms shall first be resolved through good faith negotiation
  • If negotiation fails, disputes shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Gurugram, Haryana
  • The courts of Gurugram, Haryana shall have exclusive jurisdiction for any matters not subject to arbitration

16. Modifications to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the Website. The "Last updated" date at the top of this page indicates when the terms were last revised. Your continued use of the Website or services after any modifications constitutes your acceptance of the updated terms.

17. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and Refund Policy, and any applicable Service Agreement, constitute the entire agreement between you and Decipher Consultancy Services regarding the use of our Website and services.

19. Contact Us

If you have any questions about these Terms & Conditions, please contact us: