In-app help bots that know your docs AND user context. Sales assistants that answer pricing + comparison questions on your marketing site. Enterprise onboarding walkthroughs. Built by the team that ships 6+ SaaS products of our own to production.
Your docs site has all the answers, but users skim past it and open a ticket. Your engineers spend 30 minutes writing what's already on page 4 of the guide. Your CSMs get stuck explaining the same integration flow across 15 enterprise accounts.
An in-app AI assistant that reads your docs, sees the user's current state, and can answer with citations back to the source page. That's what stops the same tickets from repeating. And unlike Intercom Fin or Zendesk AI, you pay a flat monthly cost instead of per-resolution fees.
Dcomply (compliance OS), Fluxeta (creator OS), VakeelSaathi (legal OS), RealZent (brokerage OS), SignupDesk (event registration), Dpublish (digital publishing). All have in-app AI assistants running on the same RAG architecture we'll deploy for you.
See our productsHow the RAG engine underneath works (retrieval, citations, guardrails) → AI Chatbot & RAG Development
Sits in your product, knows your docs + the user's current state (page, feature, plan). Answers "how do I do X?" with steps specific to their setup, not generic.
40-60% ticket reduction
On your marketing site. Answers pricing tiers, feature comparisons, integration questions, ROI estimates. Books demo slots for qualified leads directly on your team calendar.
2-3x lift on landing-page conversion
Walks new enterprise accounts through setup. SSO configuration, IAM setup, first integration, admin roles. Reduces onboarding time from weeks to days.
Faster time-to-value
For API-first SaaS. Devs ask "how do I authenticate?" or "what's the rate limit for X endpoint?". Bot answers with code examples from your actual SDK docs.
Higher API adoption
Your CSMs and support team ask questions like "how does feature X handle multi-tenant?". Bot answers from internal engineering docs, past resolved tickets, and runbooks.
Faster CSM onboarding
Bring the same assistant into your customer's Slack workspace or Microsoft Teams. Enterprise customers love in-Slack help without leaving their flow.
Higher stickiness for enterprise
15-min call. You tell us your docs stack, ticket volume, top pain areas. We come back with a working prototype scope + fixed price in 48 hours.
Off-the-shelf makes sense at low volume or when deeply committed to one platform. Custom wins on flexibility, cost at scale, and product depth.
| Capability | Intercom Fin / Zendesk AI | Custom Build (us) |
|---|---|---|
| Setup time | Days | 6-9 weeks |
| Pricing model | Per resolution ($0.99+) | Flat monthly |
| Break-even point | Best under 500 resolutions/mo | Best above 500-1000 resolutions/mo |
| Model choice / control | Vendor-locked | Any LLM (GPT / Claude / Llama) |
| Deployment options | Vendor cloud only | Your VPC, on-prem, or hybrid |
| In-app product-state awareness | Limited | Full (reads user context) |
| Multi-channel (Slack, WhatsApp, in-app) | Add-on cost | Included |
| Data privacy for enterprise | Vendor T&C | Full control (zero-data-retention, on-prem option) |
Rule of thumb: below ~500 monthly resolutions, Intercom Fin is cheaper. Above that, custom pays back in 4-8 months and gives you 3x the flexibility.
GitBook · Docusaurus · Mintlify · ReadMe · Notion · Confluence · Custom Markdown
Intercom · Zendesk · Freshdesk · HelpScout · Front · Crisp · Custom CRM
In-app widget · Slack · MS Teams · WhatsApp · Discord · Email · API endpoint
HubSpot · Salesforce · Segment · Amplitude · Mixpanel · Pipedrive · Attio
Look at your docs stack, ticket volume, support platform, top pain areas. Written feasibility.
Working bot on your docs + top 3 support flows. Your team tests it against real tickets from last month.
Full docs + in-app + sales + onboarding + admin panel + evals + deployment + monitoring.
Docs re-indexing on push, model costs, quality evals, cost monitoring, patches. Flat monthly, no per-resolution fees. From ₹40k/mo.
Beyond the chatbot. Full-stack operations that keep your product live, secure, and scaling.
The engineering behind VakeelSaathi's 50k+ document RAG. Same core stack we deploy for SaaS.
Book a 15-min call. Tell us your docs stack, ticket volume, top pain areas. We come back with prototype scope + fixed price in 48 hours.
